At Luvana, your satisfaction matters to us. We aim to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully.
🔄 Returns & Exchanges
- You may request a return or exchange within 14 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
🚫 Non-Returnable Items
For hygiene and safety reasons:
- Opened or used products cannot be returned or exchanged.
- Personal care products (Body Care & Lip Care) are non-returnable once opened.
❗ Damaged or Incorrect Items
If you receive an item that is:
Please contact us within 48 hours of delivery and provide clear photos of the issue. We will resolve the matter as quickly as possible (replacement or full refund).
💰 Refund Policy
- Once the returned item is received and inspected, refunds will be processed within 7–10 business days.
- Refunds will be issued using the original payment method.
- Shipping fees are non-refundable, unless the issue was caused by Luvana.
📦 Shipping Costs
- For returns or exchanges due to personal reasons, shipping costs are the customer’s responsibility.
- If the return is due to an error on our part, Luvana will cover all shipping costs.
📩 Contact Us
To request a return or exchange, please contact us via:
- Instagram Direct Message
- WhatsApp or Customer Support